**Important Changes and Reminders for 2024**
Rate Increases: Beginning the New Year (1/1/24), there will be an adjustment to self-pay rates for Selena Stanberry, LCMHC, and Elizabeth Thomas, LCMHC, RPT, increasing to $115 per session. Additionally, the fee for no-shows or late cancellations will be increased to $50 for ALL providers (please see your provider's updated Professional Disclosure Statement for other fee adjustments).
Reminders: If there are any changes to your personal information, such as your insurance, address, or phone number, kindly inform us at our office.
  • Designated Guarantor of Payment: To streamline our billing process, we can only accept payment from one party and therefore now require each client to designate a sole Guarantor of Payment at the time of registration. This designated individual will be responsible for seeking reimbursement from other relevant parties, if necessary.
  • Payment Policy Update: All co-pays, co-insurance, and deductibles are settled in full at the time of service. We will no longer initiate the collection of these payments, we now require the guarantor of payment to reach out to us BEFORE the scheduled appointment.
  • Balances on Account: Please be advised that any outstanding balance on your account must be settled in full before scheduling further appointments. Failure to do so will result in the cancellation of all upcoming scheduled appointments and possible additional fees.

Fees


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How do I pay for​ services?
​We are now accepting the following insurance providers:
Aetna; ​BCBS, Cigna, Optima, MedCost, ​Tricare, ​United HealthCare (Optum), Military OneSource
*Please see the "Our Providers" section to confirm plans accepted by each provider*
Our providers have a varying payment scale for self-pay clients starting at $60 and moving to $100, please contact our office for specific details

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​No Surprises Act

Under section 2799B-6 of the Public Health Service Act, we are required to provide a Good Faith Estimate of expected charges for potential related charges when patients are not using an insurance provider. This will be an estimate that addresses the fees regarding an individual session.
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​What if I miss an ​appointment?
We understand that life happens. Our providers work diligently to provide the best care possible. Our office has a 24-hour notice for a cancellation policy, so we can possibly fill that appointment time with someone else. If an appointment is canceled after the 24-hour mark, you will be charged a $35 late cancellation fee.

Appointment Information



​What should I expect at the first appointment?

​Adult
Your first session can leave you wondering what to expect!  This first session will be different than other sessions. There will be a lot of questions, often relating to what was put in your intake questionnaire. This is so your clinician can help build an individualized treatment plan for you surrounded by your goals for therapy! 

Don't worry these can change as the therapeutic process opens up new areas you want to explore. 
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​What should I expect at the first appointment?

Minor Clients
With all minor clients, we ask that a parent or legal guardian are present to physically consent to the beginning of the therapeutic relationship. Therefore at the start of the appointment, your child's therapist will take back you and the minor client for roughly 15 minutes to get background information and begin the consent for therapy services. After roughly 15 minutes, your child's counselor will have you step out and they will continue the rest of the intake with just your child. After your child's appointment, your child's counselor will let you know roughly how often they would like to see your child to start and you will be able to schedule more appointments with our office staff. 
How long should therapy last?
Your therapeutic journey is unique to you, therefore there is no set amount of time that therapy will take. However, our goal is to work ourselves out of a job, so we want to work with you in your timeline to meet your goals!

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What if I see my provider out in ​public?
Privacy and confidentiality is of the utmost importance to our providers. Therefore, if you see your provider out in public, they will not acknowledge that they know you, unless you acknowledge them first. 

If you see your provider in public, please refrain from sharing in depth information about yourself. Please save this information for the secure environment within our office. 

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​How can I verify my provider?
Every counselor in our office takes their licensure seriously, and you can verify their licensure with the state of North Carolina. First, go to the provider's licensing board's website. For our office it is either the NCBLCMHC (for LCMHC) or the NCMFTLB (for LMFT) verify a license page. Put in your clinician's name! From there you can see your clinician's licensure information!
*Please note: any graduate interns are in the process of completing their education and have not earned licensure in the state of North Carolina*

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​Why should I read my provider's PDS?
Your provider's Professional Disclosure Statement or PDS has in-depth information about your provider's therapy style and what their expectations are from therapy. The PDS discusses other information such as billing, sickness, and means of contacting them. This is a binding contract that you and your provider are signing, make sure you know what is discussed!


​Can I bring my child
and have them sit in
the waiting room?


We understand that childcare can be difficult to find, however we ask that to be totally involved in your care that children are not left in the waiting room.

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