Late Cancellations, No-Shows, and Late Arrivals
To respect the time of our providers and clients, a $50 fee will be charged for any of the following:
- Arriving more than 15 minutes late to a scheduled session
- Canceling an appointment with less than 24 hours’ notice
- Failing to attend a scheduled appointment (no-show)
To maintain a healthy environment, we kindly ask that clients do not attend in-person sessions when feeling ill. If a client arrives while exhibiting signs of illness, the session will be canceled and a late cancellation fee will apply.
Please utilize the client portal to change your appointment outside of our business hours.
Designated Guarantor of Payment
To streamline billing, each client must designate one Guarantor of Payment at the time of registration. This individual is solely responsible for all payments. If applicable, reimbursement from additional parties is the responsibility of the designated guarantor.
Minors
- Consent forms must be completed by all adults with legal rights to the child, unless a legal or safety issue grants sole decision-making authority.
- A parent or legal guardian must be present for minor intake appointments.
- If applicable, custody documentation must be provided prior to the intake session.
- For safety reasons, minors may not remain unaccompanied in the waiting room at any time.
Payment Policy
- All co-pays, co-insurance, and deductibles must be paid in full at the time of service.
- Clients are required to initiate payment prior to the scheduled appointment, including for telehealth sessions.
- A $30 fee will be charged for any returned checks.
Balances on Account
Any outstanding balance must be paid in full before scheduling future appointments. Failure to resolve balances may result in:
- Cancellation of upcoming sessions
- Additional late fees
Intake Paperwork
All intake paperwork must be submitted at least one business day prior to your scheduled appointment. This allows your provider sufficient time for review. Incomplete paperwork may result in cancellation and rescheduling of your session.
No Surprises Act – Good Faith Estimate
In accordance with the No Surprises Act (effective January 1, 2022), clients who are uninsured or not using insurance have the right to receive a Good Faith Estimate detailing the expected cost of services. Please contact our office if you would like to receive one.
Waitlist Policy
If you are on our waitlist, all required documentation must be completed before you can be considered for an appointment.
- If we do not hear from you within 24 hours of outreach, we will move to the next person on the list.
- After three unsuccessful contact attempts, your name will be removed from the waitlist.
425 McArthur Drive, Suite B
Elizabeth City, NC 27909 |
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Monday - Thursday 9am-5pm
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